Visit the Steinway & Sons piano factory to see how the best piano in the world is handmade from the very beginning. Tickets are $20 per person (non-refundable) and include a complimentary stainless steel Steinway water bottle at the conclusion of the tour.
Please note that the Steinway Factory Tour is a visit to a working factory, and because work is being done constantly and everywhere, there are conditions and restrictions for tour participants. Please realize that:
The Factory is large and the tour covers a significant area. You must be able to stand and walk for up to two and a half (2 1/2) hours. The tour includes 3-4 flights of stairs.
There is neither seating nor rest areas available, and there are no restrooms available on the shop floor.
Open shoes, sandals, flip flops, etc. are not permitted on the tour.
Canes, walkers and wheelchairs are not permitted on the tour.
Individuals with pacemakers or similar devices will not be allowed on the tour. (Factory equipment may interfere with the device.)
Tour participants will be exposed to dust and chemical odors.
Visitor parking is extremely limited near the factory. Street parking is an option, though it may be limited, too. The factory is about a 15-20 minute walk from the Ditmars N/W line (the factory is a little over a mile from the subway).
Children under the age of 16 are not permitted on the factory tour. Photography is not permitted.
*All tours are subject to cancellation depending on the factory manufacturing schedule. If your tour is cancelled, you will be notified immediately and you will be fully refunded.
*Tours are non-refundable and non-transferable.